It seems the New York Hilton Midtown is up to new (or maybe old) tricks. First, back in May, they cut out traditional room service. Now they've closed down the regular restaurant in favor of a spot featuring "grab & go" items.
For the full scoop, read
The Wall Street Journal article.
IMO, a hotel can't be considered upscale or even mid-level without a full-service on-site restaurant. A spot selling take-out "grab & go" items just doesn't cut it -- except perhaps at budget or limited-service properties.
What do you think? Can a Hilton still be considered a "Hilton" if they scrap almost all vestiges of customer service?