I am bumping an old thread because I have a related question (a long story, thanks for your patience). A few days ago I book my first-ever flights on AA (I used the AA own website located in Spain). The route is Barcelona-MIA-LIM-an airport in Peru (the last flight is operated by LAN and booked as an LA flight) / an airport in Chile (LA coded and operated flight)-SCL-MIA-Barcelona. The booking class is O on all sectors.
I checked the flight reservation on the Spanish AA website yesterday. Note that this website directs you to an Amadeus-platform website (
http://americanairlines.eu.amadeus.com/), unlike the US AA page, which is at
https://www.aa.com/reservation/findR...HomePage=true#. It showed all the AA flights as confirmed, but the LAN flights were listed as "have cancelled", with the note "The following warning(s) occured. Please note that the Airline has cancelled one or more of your selected flights. Please modify your reservation, or contact your travel agent for further information. (9115)". When I looked up the flights on the US website, only the AA sectors were listed, whereas the LAN flights disappeared. Interestingly, when I checked the reservation on the LAN website, all the LAN flights were there, but LAN converted my AA PNR into a different one, which is a little strange given that both AA and LAN use Sabre, so one may wonder about a reason for assigning two different PNRs to the same reservation in the same reservation system. I can also look up the reservation on virtuallythere using the LAN PNR but not when using the AA PNR (then I get the note "Itinerary view is not allowed for this Airline, please contact your travel arranger").
I call AA. The helpful agent initially cannot see any LAN flights in my reservation, but afterwards manages to find them. She says she didn't know why the flights got dropped from the reservation and reissues the ticket, which now gets a new ticket number. The US AA website now lists my LAN flights again, but the Spanish Amadeus-based AA websites still shows them as cancelled. Interestingly and confusingly, when I look up the booking on lan.com or virtuallythere, the LAN-operated flights are listed twice, as if they had been booked twice. After a few hours, the situation comes back to what it was, the LAN flights disappear from US AA reservation page again, the Amadeus AA portal still lists them as cancelled, but they do appear on lan.com and virtuallythere, this time listed just once and not twice. I call AA again and they say that the ticket is still being reissued and don't really understand the situation.
I find it very strange that some of my flights get dropped from the reservation and AA cannot successfully add them to the reservation that they created themselves (they still show up on lan.com). Should I ask AA to issue the ticket again and hope that they are successful this time, or is it just a problem with the AA website?
Thanks.