Originally Posted by
Gagravarr
In the UK, you can ring up the Hertz 24/7 customer services and they'll do a conference call with the DVLA (Driver and Vehicle Licensing Agency) to confirm your license details, then they activate the fob for you. Is there not something similar for the US?
Another option might be to go to a manned Hertz office at a quiet time. If they can access the Hertz 24/7 system, job done! If not, you might be able to ring up customer services, then have them speak to a member of Hertz staff at the location and have them confirm that they have seen your license. Don't know if that would work, but if you're passing one it might be worth a shot!
Apparently you've never tried to call a DMV office in the U.S. It's hard enough to get a human when you're
in the office...I haven't been very successful getting a human any other way.
Plus, as DMV stuff is handled by states, not the federal government, that means Hertz has to have 50 different procedures for dealing with the 50 different states, depending on which state issues your license.
As for going to a random Hertz office, it seems most Hertz agents are completely clueless as to what 24/7 is, so I doubt walking into an office in Dubuque, IA or even a major airport like LAX at a quiet time would get you very far.
I could be wrong (on all counts above), though.