FlyerTalk Forums - View Single Post - Lufthansa: Changes to the Miles&More program effective January 1st, 2014
Old Sep 19, 2013 | 4:54 am
  #48  
TRAVELSIG
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Join Date: Jan 2005
Location: VCE
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Originally Posted by SMK77
The market is not the problem, it's the willingness to pay. No need for 'premium' seats for flights of less than 60 minutes.
A lot of flights within Europe are longer than 60 minutes and there is a market for a premium product- BA still seems to do quite well with Club Europe for example.

The Lufthansa "business" class product is astoundingly bad and got worse with NEK. Couple this with astronomical pricing and of course no one buys it. You don't need a marketing expert to explain that the product is positioned incorrectly. Lastly- look at the number of OPs on this very forum who have attempted to change their shorthaul business class flights by one hour and have been asked to pay 1000 EUR and it is quite evident what is wrong with the program.

Lufthansa behaves in a transactional way. Customers respond accordingly.
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