FlyerTalk Forums - View Single Post - UA rules on original routing credit for "trip-in-vain"?
Old Sep 17, 2013, 1:09 pm
  #33  
SometimesFlyer
 
Join Date: Jul 2009
Location: SFO
Programs: UAL SPG Hyatt
Posts: 570
A quick update to this original thread I started about a year ago.

Mileage run out of SFO. SFO-AAA-BBB-AAA-SFO with about a 90 min connection time at each connection, getting back to SFO in about 24 hours.

- First flight out of SFO got delayed by about 2 hours because of a mix of crew and equipment issues.
- Would have missed my entire series of flights and there was no practical way to reroute.
- Per cust svc counter staff, entire itin was cancelled with invol and trip in vain notes.
- Did not fly a single segment, went home after spending 3 hours wating at SFO.
- Call UA customer service to request original routing credit. I was willing to give up any refund due. Denied on basis that I did not even fly a single segment. Instead UA insisted on a full refund on ticket and some miles for my pain and suffering.

So, it does look like ORC will only be given if you at least fly some of the segments?

Cheers,
SF
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