Originally Posted by
Passmethesickbag
Are you kidding me? The 767 is one of the most humane economy experiences I know of, even though they forgot to refurbish it when they did up the front. The long 757 single aisle is too claustrophobic over the ocean - and don't even get me started on the hard seats...
You're entitled to your opinion. The key issue is the one you mentioned, which is that UA took the cheap option and "forgot" to refurbish these aircraft. For the duration of these flights, the 757 is a vastly better experience overall - and this will further improve with the addition of WiFi.
I've flown many hundreds of thousands of miles over the Atlantic in these seats and never found the 752 seats to be hard, but that does seem to be a favourite complaint here.