Originally Posted by
andset1191
Frankly, a substantial proportion of lounge staff at Heathrow lack:
1. Common courtesy
2. The most basic of manners
3. Any knowledge regarding basic rules of admission and refusal to lounges
4. An absurd inability to apologise when making an error, nor an ability to learn from it
Oh come on, they have a pretty good knowledge, and I find them always polite and courteous. Perhaps they're only rude to those who they believe to be trying their luck?
We are focussing on a very edge case here. The only problem I'm aware of occurs for non-status pax in non-premium cabins (i.e. domestic flights), who happen to have arrived in on a premium cabin.
The vast majority of passengers eligible for lounge access have a boarding pass showing a premium cabin, and/or status.
Originally Posted by
andset1191
it primarily affects...frequent travellers.
Erm, no it doesn't. It /only/ affects non-frequent travellers, i.e. those without status.