In addition to complying with the requirements under 14 CFR 259.5 to adopt and adhere to a customer service plan, 14 CFR 259.6 requires that each U.S. and foreign air carrier that has a website marketed to U.S. consumers post its customer service plan, which
must include a commitment pertaining to the 24-hour reservation requirement, on its website in an easily accessible format. This requirement is intended to better inform consumers about their rights, including those associated with the 24-hour reservation requirement, before purchasing tickets and whenever questions arise later.