Classic. Thanks for sharing.

There is really something wrong when your top <1% customer has to sue you because you are too proud to swallow a small mistake.

I would bet that these kind of pricing errors are relatively rare, and in the grand scheme of things are financially meaningless (if not, then there is an IT/data input problem that LH needs to fix, pronto).

Especially with an otherwise good customer, what is wrong with LH owning up to the error, and with a smile on their collective faces, serving the customer (maybe even thanking him for pointing out the error in the fare data)?

I swear sometimes, LH Customer Service is schizophrenic.