A question for
AGR Insider:
The website changes imply changes in the refund policies, and are ambiguous in how those policies are described. For example,
Amtrak says this about Value Fares for coach travel:
Value Fares
Value Fares are refundable with a 10% fee. Value Fare reservations can be canceled and modified for the full value of the ticket saved as an eVoucher that can be used for future Amtrak travel or as a money back refund after a 10% refund fee. The Value Fare is available on all trains or buses.
Then, on the same screen they say this:
Refundable Seats - Saver, Value and Flexible Fares
Coach class tickets sold as a Saver fare are non-refundable. Coach class tickets sold as Value and Flexible fares are fully refundable prior to train departure and a 10% refund fee applies after train departure.
Under the recent policy, these seats would be 100% refundable up to 24 hours in advance of travel, then refundable with a 10% penalty after that. Now, it seems to be either 100% refundable up to date of travel, or subject to a 10% penalty at all times.
So, which is it? Are Value Fares 100% refundable prior to departure, or are Value Fares subject to a 10% refund fee, or neither?