Originally Posted by
DevilDawg1960
As has been mentioned, AApplause coupons for exceptional service, and direct feedback to customer service are a traveler's best chance to influence FA behavior. When I have given an AApplause certificate I have been told that it makes a difference for the FA. On the other hand, if a particular FA is regularly identified for failing service by multiple travelers it provides a framework for the airline to begin a dialogue about performance.
There's a huge misconception regarding the AApplause coupons/certificates.
In a nutshell - they're worthless. AA has a contest where employees enter their AApplause coupons, for a chance to win 5,000 AAdvantage miles. It's a complete joke. When I see elites giving them to employees - I'm always waiting to see the employee's face. They usually smile, and say thank you. Then walk over to the galley and throw it away. AA management does not care if the employee has hundreds of them in their drawer at home. There's no recognition.
There is no incentive whatsoever. So those elites out there that think they're rewarding an employee, Think again. A nice thank you for your service will suffice.
I know from experience with several AA friends of mine. And as to the horrible service on JFK-GRU - I wouldn't be surprised. IMHO, I find all US carriers to be a hit or miss. Sometimes you get love, sometimes you don't. Blame the seniority culture created by the airlines.