Originally Posted by
Xyzzy
We don't need the full set of details, but you have provided none of them. Without hearing something about what the issue was it's rather hard to follow this sort of recommendation. I just acquired one of their SIMs and was planning to use it next week. They were quite resp
nsive when dealing with customer service to have it sent to me in the US.
Good point. Actually the service worked pretty well. I'm extremely peeved that their system charged me almost $11.50 for a call which should have cost $0.29. I registered for a US number on their system on Sept. 10th. The number was shown as active on my account on Sept. 11th, so I made a six-minute call to a UK mobile at what should have been £0.03/min. Instead it was billed at £1.23/min.
That didn't upset me overmuch as I assumed they would correct the error. This morning I received a call from a Toggle rep who explained that his technical department had determined my phone was "roaming" during that call. I had already deduced that.
The Toggle User Guide says "On the My toggle section of our website ... register for the countries you plan to visit and we will automatically give you a 'local' number for each of these countries. When you visit that country your toggle will
automatically use this 'local' number for calls...." (My emphasis.)
I now know that I should have run the Toggle settings applet from the SIM card to manually select my USA profile, a process they call "latching". This process is described in the "How do I latch SIM when I don't have signal?" section of their web site, without defining their use of the verb "latch". It wasn't necessary in France where the process worked as advertised. The site does not explain how to tell whether or not your phone is roaming. In my case, the phone displayed this when it was roaming:
T-Mobile
Toggle Mobile
When latched to Toggle it displays this:
T-Mobile
toggle
I don't feel particularly foolish for failing to know which condition meant I'd pay $0.05/min and which meant $1.95/min.
OK, thanks for letting me rant. Honestly I'll probably keep the Toggle card alive and use it the next time I travel in a Toggle country. I just really hate having a company offer an explanation instead of an apology, much less a refund. Their system promises to be completely automatic. They say not a word about how to verify that your phone is using the correct network. They just aren't an easy company to deal with.
Whew, there, much better now. If anyone needs detailed tips about how to use their Toggle cards, feel free to PM me.