Originally Posted by
jennbar
I called today and was told that the department was not available on the weekends; however, processing can take 5-7 business days (although I've seen on here 24 turnarounds).
Due to the fact that I need it this weekend, I went ahead and submitted everything through email today! Hopefully they will get back to me by Monday and I can specify September 20th!
Anyone have any luck with challenge customer service during the weekends?
E-mail seems to be faster than fax. I emailed my request and I heard back the next day, which was a Sunday. I was surprised since it was the weekend. I waited 2 days until Tuesday to accept and my status changed later that day. My suite upgrades posted Wednesday morning and I used one on Thursday. Everything worked out just right.