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Old Sep 13, 2013 | 9:14 pm
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JD623
 
Join Date: Jul 2008
Location: ORD
Programs: AA LT Plat, United Silver, Hyatt Glob, Hilton Diamond, Marriott/SPG Platinum
Posts: 179
Are cribs guaranteed if requested?

Was wondering what the policy was on cribs. I booked a room a few weeks out and requested a crib in my reservation. When we checked in with our 8 month old, we were told they ran out of cribs a few hours before. We were obviously not too happy with the situation since we had expected a crib to have been reserved. They told us they would call us in the room and let us know if they could come up with anything. Fortunately they made it right and sent someone out to buy a pack and play.

I was wondering if there was any firm policy if the hotel runs out of cribs; are we expected to bring our own pack and play or go out and buy one? Or is it a given/policy that we will in some way be accommodated?
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