FlyerTalk Forums - View Single Post - Should Club be renamed?
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Old Sep 13, 2013 | 1:37 pm
  #20  
Lite
 
Join Date: May 2006
Location: London Heathrow
Programs: British Airways Executive Club
Posts: 719
I like that we don't use the word "class" to describe any of our cabins and also prefer the branding over an anodyne title like "Economy" or "Business" and their perceived connotations. I've never had any customers, regardless of age or frequency of travelling to not understand what the individual product is.
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