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Thread: Down-graded from F to J on BKK-BRU
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Old Sep 13, 2013 | 8:18 am
  #2  
hgp
Ambassador: Thai Airways
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Join Date: Apr 2006
Location: MEL, SIN, CDG, DXB
Programs: EK*P, TG*P, SQ*PPS
Posts: 978
I think you'll find the EU compensation path a tough road to travel. But if you bought the ticket in Australia there's an easy solution. Take the complaint to NSW's civil tribunal (in Victoria it would be called VCAT - Victorian Civil and Administrative Tribunal).

Facts are simple:
  • You purchased a product/service for $X in NSW (if the purchase transaction occurred in Australia, TG is subject to Australian consumer law)
  • You were not provided with the product/service you purchased due to a failure by the provider

I would think in this situation TG will be quite responsive. If they sold you an F ticket but made you travel in J, clearly there has been a failure to deliver the purchased service.

Please keep us informed.
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