Originally Posted by
YuropFlyer
FYI: The return flight Canada-Asia on LH's ticket is most probably invalid now as well, as they missed their LHR-Canada flight a day later that they were automatically protected on.
Originally Posted by
oliver2002
Yep, you/they might want to contact the TA to sort out the auto cancellation of the remaining segments that should have happened when they no-showed in LHR.
The segments still appear at LH.com and checkmytrip.com, despite it having been a week since this happened. Quite possible LH stopped the auto-cancel at LHR when they waitlisted them for the following day's AC flight.
Originally Posted by
8420PR
I would suggest writing to Lufthansa, and explaining what happened and asking that the return tickets are reinstated and the BA fare is refunded. Maybe supporting your argument is under EU regulations they should have been booked on the next available flight, but in practice this means next available own company flight and may not apply to missed connections (in the text it only applies to cancellations).
Good luck!
Thanks!
Question: anyone familiar with the conformance rules at LHR?
NewbieRunner mentioned them a while back. If they were improperly turned away at security—and there should be a record of the time they arrived because they scan boarding passes—could they have recourse with LHR? Alternatively, is it possible AC preemptively cancelled their xLHR flight due to protection/waitlist/less-than-MCT arrival, and that's what caused the denial at security?