FlyerTalk Forums - View Single Post - IHG bad customer service or am I about to overreact?
Old Sep 11, 2013 | 12:16 pm
  #15  
scubaccr
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Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
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Originally Posted by Twickenham
But that's NOT what he agreed to pay - he agreed to pay 10K+$70. If the price displayed to him was 10K+$70, then the cost per night should be 20K, not 25K.

I read that the Op got completely the wrong idea, and the provided p+c option to buy 10k points for $70 in his mind became to him,
'buy night for 10k from own balance and pay $70 at the hotel'
(not 15k + 10k p+c = 25k needed for chosen HI hotel )

I guess ops reference to a previous booking would be to a different cheaper on points hotel, or hotel booked before January devaluation.

Anyway p+c does not work that way, never has, is very clearly and unambiguously worded.

As for complaining about spending $210 on 30k points, what is the difference when op was prepared to instead hand over $210 at checkin. Basically that is same result, $210 less in pocket, and same points balance in ihg account. Let alone p+c is cheapest way to obtain points.
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