Originally Posted by
HollyW00d
Hi there,
So did you pay for the shipment before it was released? Was it released within the time frame of actual business days? Meaning .... was the shipment put in on a Friday and then released after the weekend and maybe after a holiday? $70 for a next day air item seems steep. Was the shipment going overseas? If so, I doubt any item could get sent international in one day.
Be sure to post all the facts before bad mouthing a company that has an A rating at the Better Business Bureau. You look childish.
Hi - thanks for the advice. I will absolutely report them to the BBB. Good idea.
To be clear, it was paid for and "released" by them on a business day, as stated directly and clearly in an email I have from travelingmailbox when I first alerted them to the fact it was late:
Hello BizFlyin,
Your UPS shipment was generated and released by our team on the same day as your request. We will place an inquiry with UPS to determine the status of the shipment.
Biz days don't matter here because as you see, it was released by them on one. Or so they claimed up UNTIL we determined it was their fault - and then the story changed. By the way, traveling mailbox lists business hours on Saturday and Sunday, and their support department assisted me in investigating this on the weekend as the problem stretched into one, and indeed, in YOUR previous posts here, you boast about how they work weekends.
They told me originally they had released it to UPS, and then we spent three days investigating why it haden't gotten sent by UPS only to find out travelingmailbox had "forgotten" to give it to them! The multi-day runaround shows me they don't even know what's going on with their own organization. To play this game and then refuse to make it right, is just too much for me to put up with. I was very fair - I didn't demand my money back, only the difference in cost between priority and normal shipments.
Avoid travelingmailbox. For this reason, and also because they slice up your mail (which they also neglect to disclose, and you neglected to respond to)
NC_Girl - thanks for your response. I also assume that post was from the company. Good to know I'm not the only one who's been screwed by them.
ScottC - Please don't delete their post. Let everyone see how the company behaves.