Originally Posted by
Mary2e
Uh, no. You are not correct.
The same way I got a nicer suite, I also got to use my certificate when there were none available to be booked via customer service.
Loyalty has benefits. And I don't mean being a diamond member.
Originally Posted by
m0hamed
The point is that individual properties value loyalty in addition to the GP Program.
A return Diamond guest is often treated better than a first time Diamond.
Years ago before all teams in a Hyatt hotel began their shift they held briefings, including in house VIPs. It also listed total nights at Hyatt hotels worldwide and nights at that particular property.
Gosh.. I'm talking from the perspective of any Diamond member to call. I receive exceptions at hotels whom managers I know to receive specialty suites and what not, and even capacity overrides when no suites are available. Those are special connections perhaps some returning guests have, but I know for a fact its not extended to all returning guests, even the guests who return more frequently than I.
I'm glad those who receive exceptions, are treated well. Certainly I'm not expecting any miracle exceptions on my end at HR Waikiki. Thus the regular Diamond Joe experiences capacity control on a normal basis.