Originally Posted by
bedelman
I'll take that one. Passenger obtained a cert to use on a specific itinerary. Passenger was involuntarily rerouted and hence unable to use that cert. Yes, passenger can reuse the cert on some other itinerary. But maybe passenger has no such travel planned, within the period of validity of the cert and compliant with the other restrictions of the cert (e.g. as to region, fare basis).
My situation exactly.
On a separate note, I learned something today regarding a separate itinerary (and cert) - I was under the impression that one had to have the cert in hand in order to request an upgrade, which can be an issue if one has not yet redeemed the award and received the cert.
Not True - don't even need the serial number - just call the Meeting Services desk directly and request the upgrade. Of course, you still need the paper cert when you show up at the airport. ^