Tried the EC club today but got a bit of a runaround after quite a wait to get through. Before I could basically my actual circumstances the agent tried to explain that the flights had to post within the year to qualify therefore as they hadn't - basically I was Bronze for the next 12 months.
It was one of those calls that you quickly realise will be a waste of time when you have to explain the rules to the agent.
Will try again tomorrow - sounds like EC club is the way to do it - was just wondering if there is a quicker way or a specific helpline for these type of things.
Very frustrating!