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Thread: AA error led to cancelled reservation, said they'd do nothing [$600 vouchers finally]
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Old Sep 9, 2013, 1:49 pm
  #174  
nrr
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Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
Originally Posted by makfan
It might. I'm sure many of us who travel often have occasionally seen this message: "We are unable to retrieve your reservation details at this time. This can sometimes be caused by changes made outside of AA.com" (or something close to that). Whenever I have seen that, it is usually an eVIP being cleared that was waitlisted or a rebooking due to IRROPs. In all cases, I call right away to see what is up.
You are exp, so getting through to an agent will (generally) not involve wasting too much (if any) time on the phone.
The OP (did not list specific status with AA), so the interaction with an agent might involve extensive wait times.
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