Originally Posted by
MahiMahi524
My understanding is because this is a voluntary award ticket downgrade (no SAAver seats on the domestic segment), there is no waitlist for the "upgrade."
That seems completely wrong to me. My understanding is that you have already paid for premium cabin, and you should have first shot at it if there are empty F seats.
Originally Posted by
MahiMahi524
Update: Check in agent moved me to Main Cabin Extra, but said no sAAver availability in First, so no go. At the AC, the AAgent put me on the PALL as a DSR, first on the upgrade list. However, the gate agent said that was wrong and did not "upgrade" me supposedly because I had previously been denied the upgrade when calling in to reservations (the GA looked through all the notes on my reservation), and instead upgraded someone else.
I think the AC employee was correct. I would write a note to customer service, asking what was the correct procedure. Don't approach from the angle of you want / expect compensation, you just want to understand what is the correct procedure in case this ever happens again, and perhaps to educate or retrain whoever wrote/interpreted that you were 'denied' a seat earlier, so you shouldn't get an upgrade.
I would personally appreciate it if you could post any response you get, since I have some voluntary downgrade segments on some upcoming award tickets.