Well, if one does not include the manner in which visitors of hotel guests are treated by the hotel staff, that might possibly be the case. However, I find that when I stay somewhere, I would prefer that my friends and acquaintances and business associates who might meet me at my hotel do not get treated shabbily and insultingly by the Hotel staff, as this might tend to reflect poorly upon me. Unfortunately, the Oriental has acquired a bit of a well-earned reputation in this regard, which is not shared by such comparable establishments as the Peninsula, the Four Seasons, the Sukhothai, the Shangri-La, the Lebua, etc.