Originally Posted by
Globaliser
I think that the favours that Comair genuinely does the BA brand on a routine basis are likely to offset by far the problems resulting from this one incident. As other posts here will confirm, Comair's BA-branded service is usually something to which BA mainline could usefully aspire.
I fully agree with your assessment.
My main beef is with BA directly:
1) They must have known that my flight had been cancelled about 24h in advance, yet did nothing to rebook or even inform me.
2) Their customer service took a good look at the resulting mess and decided that no compensation was due.
Sure, Comair and their handling agent in Maputo could have done a lot better as well, but considering the magnitude of the grounding, the fact that mine is the only complaint on FT speaks volumes about their overall handling of the debacle.
Originally Posted by
phol
Unless they're required to by law, BA is not interested in providing any kind of service anymore.
Evidently you're right and I will modify my behaviour accordingly. Am lucky enough to be based at a non-hub airport with lots of options.