Originally Posted by
travelinmanS
I hope this means that you can return/refund tickets at any of the in-town ticketing kiosks as well, but I doubt this will be the case. If it is allowed then avoiding a trip to the train station is well worth any higher refund fee.
Actually, I think this is supposed to be a new feature along with being able to return in any other city, though these enhancements probably comes with a RMB 5 fee on top of the % cancellation fee.