WM ATM was down, went to counter. Woman asked what type of payment, replied debit, she asked to see the card. Said she couldn't do it. Her words: "Can't load a gift card with a debit card". Obviously she was confused and was either making up her own rules or flustered by the situation. I asked if she could try anyway, and she responded with some more gibberish including: "they put the kaibash on it." I could tell I wasn't going to get anywhere, so I went on my merry way. Next time I'll either wait for the ATM or only ask to load $500 at a time, because I know their registers still allow it to go through.