Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I faxed in my Diamond Challenge proof of elite status on a Saturday and it was not looked at until Monday when the office is opened. Its long weekend currently in Canada, and not sure in US. If a long weekend in the US, the fax is not going to be looked at until the next business day, which may mean Tuesday.
I phoned up a supervisor on the Monday, and they could not locate my fax easily. But once they located the fax, I was approved for the Challenge. I would recommend phoning Gold Passport and talking to a supervisor who has the ability to approve the Challenge on the spot.