Originally Posted by
drspear
I would have taken a pic without question, they wouldn't like evidence.
Its key to get evidence of these things or you are without arms when they deny it.
don't think actual travel is related to lounge access, so doubt she would have been refused travel
I fully agree and if it had been me I would have made sure I had photos galore of the member of staff involved.
Other half was concerned that police officers coming along to deal with the matter wouldn't end well and would, as a minimum, result in severely delayed travel.
Hopefully the fact that several members of staff were involved there will be some collective recollection of the matter enough to get more than a canned response from BA. I don't hold out much hope, but BA have surprised me in the past and so may well do in this situation!