Originally Posted by
h15t0r1an
Do people ever just take out their mobile phone and take a photograph of the staff member with whom they're having difficulty in these circumstances?
Excellent idea, but the sort of thing that is hard to think of at the time. However, having seen the suggestion before hand I might remember when in a similar situation. Now how can I do this in the far more common situation of dealing with a phone CSR who doesn't know the rules?