FlyerTalk Forums - View Single Post - When re-routing on a redemption ticket goes horribly wrong
Old Sep 1, 2013 | 3:37 am
  #10  
TravellingSalesman
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Join Date: May 2013
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Originally Posted by Often1
The good thing about LH is that it follows the rules. The bad thing about LH is that it folows the rules. While it's easy to blame LH here, it's BA which could have alerted OP that his xFRA wasn't confirmed.
Well, they did alert him of that fact... I just don't think it's good practice to send your customers on an unconfirmed re-route, with a connection at a place where you don't have staff to deal with it.
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