FlyerTalk Forums - View Single Post - Refused Access to Lounge on Paid J - How to deal with this
Thread: Refused Access to Lounge on Paid J - How to deal with this
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Old Sep 1, 2013, 2:18 am
  #38  
dubbin
 
Join Date: Jan 2012
Location: London, UK
Programs: BA gold, *A gold, SPG silver, HHonors gold
Posts: 1,438
Originally Posted by rxfleming
I would have lost my rag with this BA Staff Member and really let loose with my mouth. It's absolutely unacceptable to threaten anyone with police sanction because they are following the rules and the staff member doesn't have a clue about the actual rules.

This is why BA are losing customers. Amongst all the other crap that plagues them.
BA aren't losing customers though.
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