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Thread: Refused Access to Lounge on Paid J - How to deal with this
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Old Aug 31, 2013, 9:35 pm
  #34  
Poxball
 
Join Date: Nov 2011
Posts: 1,866
I can understand why the application of Discretion might be so difficult given BA allows under-trained/incompetent/jobsworths staff to rotate into these key premium customer facing roles. Still think a complaint is pointless.
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