Flight/Origin-Destination: YTZ-YUL (AC7504)
Date: 2013-08-30
Cabin: Y

Pre departure
Was check in quick and efficient? YES. Major kudos to the checkin staff. Due to a delay on the ferry over (they were held for an ambulance that was crossing), I arrived at the counter 9 minutes before departure. Agent dropped everything she was doing and walked be through security, the gate agent met me on the stairs and got me to the plane. Truly great customer experience.

Did you use priority security (if eligible) and if so, was it quick and efficient? See above

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, no time..

Was priority boarding offered (if applicable to your status) and efficient? N/A, see above

If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yes. Through the PAs in french were a bit painful.

If there was a delay, were you provided with timely updates? N/A

Was the IFE activated on the ground? N/A

Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 10 minutes

How was the quality of the meal/Onboard cafe? Cookie was yummy. Tea was meh. Tea on airplanes seems to be difficult.

Did the cabin crew offer water regularly throughout the flight? No, but the whole flight was 40m long....

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A - carry-on only