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Thread: DMN Analysis of Problems with UA Merger
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Old Aug 31, 2013 | 7:31 am
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kenn0223
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Originally Posted by Kacee
The assertion that CSRs should be expected to have expert technical knowledge is unsound. Their role is customer service and to fulfill it properly they need an interface that is simple and stable.
+1

I can only imagine if my company went back to some command line based version of Excel my guess is the outcome would be the same or worse than what happened with UA. I've never used command line software in my life and it would be a very steep learning curve.
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