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Thread: Is Hyatt sympathetic to refunding a non-refundable stay because of serious illness?
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Old Aug 30, 2013 | 11:42 am
  #27  
kanerf
 
Join Date: Jun 2001
Location: Johnstown, PA
Programs: UA P, Delta SL, US SL, Hilton Diamond, Hyatt Diamond, IHG PL AMB, Marriott Plat, SPG Plat
Posts: 928
I had a three day prepaid stay booked at the Hyatt Fair Lakes when my father passed away. I contacted them and explained and they promptly refunded me for the stay. It depends on the hotel and how nicely you ask I suppose. I have stayed at the property a number of times and I suppose that helped.
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