Originally Posted by carnalismocc

Yes, it was very nice of the hotel to go ahead and do that for us, but I definitely wasn't expecting it...just figured I'd ask to see what they would say. My family and I enjoy that particular hotel, and we stay there as often as we can throughout the year. I had never before then (or since then) asked for a refund on a prepaid rate from a hotel, so it isn't something that I would imagine myself asking for again unless another major incident occurred that made us unable to arrive.

The only other time that I asked for something extra was when I had several nights at a Hyatt property in Orlando (Grand Cypress) booked and prepaid for on a family vacation in which we missed our first night due to a delayed flight, and having to stay overnight in Atlanta. The only thing I asked for at that time was to receive points on the prepaid amount for that first night that we missed, which even though they weren't required to do (since I hadn't checked in), they still went ahead and gave them to me. Other than that, I've never been too picky with Hyatt since they've always treated us well. ^