Originally Posted by
FlyingNone
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Unfortunately we are seeing this (yet another "glitch" ????) happening. Therefore if you have paid the bag charge online please be sure to get a refund at the ticket counter. We can look at the form of payment on the ticket, verify your Chase Explorer and issue a refund. Frustrating, agree.
Huh? Your response does not match what you quoted. They said they paid associated fees with the card and the first bag showed as free. Exactly as it should be. There is no "glitch" in what you quoted.