Originally Posted by
canred
I am trying to upgrade an existing flight. I have done this in the past and this reservation qualifies for an upgrade but I am not able to locate the button the instructions tell me to click on i.e. Click the “Redeem Upgrade” option under your reservation.
Any help will be much appreciated (as RN is showing 1).
Did you apply any kind of E-Cert when you booked? This has been known to foul up the online upgrade process forcing you to call to get it applied.