Originally Posted by
BlueHenFlyer
Interesting answer - we just bump those people whose seats were in row 3. Can you imagine the impression this makes on someone who pays good money for that seat?
The short answer is "people don't". Things seem to have evened out, but there was a long period where 320/319 swaps were a common occurrence, and general advise was to just never book row 3 on a 320.