FlyerTalk Forums - View Single Post - Is Hyatt sympathetic to refunding a non-refundable stay because of serious illness?
Old Aug 29, 2013 | 2:11 am
  #9  
RhubarbPie
 
Join Date: Dec 2012
Posts: 335
I had to cancel my reservation at Hyatt Kyoto a few weeks ago due to circumstances beyond my control and the hotel was very gracious and refunded my BRG rate. Perhaps they partially did it because the rate was ridiculously low due to BRG and they almost surely would be able to make way more if another guest booked. And if another guest did not book, the amount they were losing was so negligible.

As others have said however, it's up to the individual hotel.
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