Originally Posted by
philemer
We have a reunion to attend in Oct. and would rather stay at the GH than the reunion hotel (Residence Inn). The GH currently has a great non-refundable rate of $99 but my M-I-L, aged 95, is not in good health and it is possible we will have to cancel our trip.
Does anyone have a personal experience with Hyatt with getting a full refund if forced to cancel because of a serious illness?
Is it up to the hotel or corp. Hyatt?
It is up to the hotel. It helps a lot if you are a frequent guest at the hotel, because then they believe that your excuse is valid. It also helps if you're a Diamond. Another factor is how far in advance you cancel; if the hotel thinks it can still sell the room they can be more lenient.
But in the end, it is up to the hotel; Hyatt corp or GP might mediate for you, but it is the hotel that posts the charge and it is the hotel that makes the decision on refund.
You might try posting in the thread on the specific hotel and ask if any else has experience.