Originally Posted by
hhmorgan
An update on this last leg with GPU applied. This early am the flight is now R=2. I'm listed #1 on Upgrade Standby List. I called the 1K line to have the GPU pushed thru on this segment and was told by agent and then Supervisor they can't push the GPU within 24 hours even though R=2.
Now in the past I've had this situation taken care of by 1K. Is this something new in the system or is the Supervisor giving me incorrect info. I was told to have this taken care of at the airport. Now my out-station is TLV and they are contract employees and I've had zero luck having anything other than "normal" ticketing type changes taken care of at this station.
Any advice - HUATA?
Call and try again. If they will not clear the upgrade, have them redeposit the GPU to your account. Stay on the line while they do this and don't hang up until it shows in your account. Then either apply the GPU to your reservation online or call back to have it applied. Make sure there is still R space available before you do this!