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Thread: Is Hyatt sympathetic to refunding a non-refundable stay because of serious illness?
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Old Aug 28, 2013 | 9:49 pm
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philemer
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Is Hyatt sympathetic to refunding a non-refundable stay because of serious illness?
We have a reunion to attend in Oct. and would rather stay at the GH than the reunion hotel (Residence Inn). The GH currently has a great non-refundable rate of $99 but my M-I-L, aged 95, is not in good health and it is possible we will have to cancel our trip.

Does anyone have a personal experience with Hyatt with getting a full refund if forced to cancel because of a serious illness?

Is it up to the hotel or corp. Hyatt?
Last edited by philemer; Aug 28, 2013 at 10:16 pm Reason: bolding removed
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