Originally Posted by
hhmorgan
I'm on my return flights. I had GPU's applied to Outbound and Return. Outbound upgraded at ticketing on the 1st flight and cleared later for the next leg.
My return was confirmed in R for the TLV-EWR at booking but the next flight was waitlisted based on the GPU since booking.
Tonight when I checked in the mobile app and online notes I'm waitlisted CPU on this flight which is below the GPU instrument applied.
Is this normal behavior - or is this something the phone agents could clear-up (i.e. without losing my confirmed BF upgrade that currently exists)?
An update on this last leg with GPU applied. This early am the flight is now R=2. I'm listed #1 on Upgrade Standby List. I called the 1K line to have the GPU pushed thru on this segment and was told by agent and then Supervisor they can't push the GPU within 24 hours even though R=2.
Now in the past I've had this situation taken care of by 1K. Is this something new in the system or is the Supervisor giving me incorrect info. I was told to have this taken care of at the airport. Now my out-station is TLV and they are contract employees and I've had zero luck having anything other than "normal" ticketing type changes taken care of at this station.
Any advice - HUATA?