FlyerTalk Forums - View Single Post - Hospitality (ie Hotel) Industry - starting "ground floor" - what is involved?
Old Aug 28, 2013 | 11:44 am
  #3  
dchristiva
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Join Date: Aug 2002
Location: Formerly HPN, but then DCA and IAD for a while, and now back to HPN!
Programs: Honestly, I've been out of the travel game so long that I'm not even sure. Maybe Marriott Gold?
Posts: 10,677
On top of what Ocn Vw 1K noted, it would be good to know if the propoerty is owned by the chain or owned by an independent operator under a franchise agreement. A corporate-owned property may have specific training that falls directly under the flag's policies and procedures. A property operated under a franchise agreement may have a little more latitude when it comes to developing a training program.

That said, I would expect someone starting on the "ground floor" to experience each of the departments within the hotel: front desk and reservations, housekeeping, food & beverage, accounting, sales, and guest hospitality/services (if it's a "resort" destination with concierge, extensive pool, beach, and/or golf, etc. activities). I would anticipate some kind of formal "rotation" through each of the departments to gain knowledge of the service standards, the products/services available to guests, how room pricing/occupancy works, the key performance indicators for each department, purchasing, staffing and just about everything else that goes into running a property or properties.

Also, I would expect to be available to work 24/7/365. In my brief experience in the hotel industry, a young management trainee doesn't get a lot of time off and some of the busiest time at a hotel is when the rest of the world is on a holiday/vacation.
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