Originally Posted by
Sterndogg
Hah does seem like a "save face" response and a retreat from the backlash. Good to know though...for now.
Does seem like they did -- especially after lucky called twice and got two different people reading the same memo to him.
I asked the agent about it, and she called up the rates department to figure out why there were fuel surcharges on the ticket, because she agreed they’re not usually charged for travel on Malaysia. After a few minutes she came back and read me the memo, which stated that as of August 28 (today) American will be imposing fuel surcharges for award tickets on all carriers… even for international travel on American!
Like a few other people noted on other threads, it may be a poorly worded memo along with an a mistake made by the IT department.