I am a 1K. I was on a recent 2 cabin domestic flight with a non-Premier companion on the same reservation on a "V" fare. I did a Same Day Change over the phone just within the 24 hour window for the new flight.
The 1K agent offered to me, "I can also offer you complimentary upgrades to First Class." I said, "I thought we had to be on a waiting list." She said, "well, there are plenty of open seats in First, so I will go ahead and upgrade you." I did not object and thanked her.
When I got my new receipt emailed, it showed "PN" for the Fare Class. My CPUs in the past have all shown "R" Class.
I would like to know what happened here so I can possibly request it in the future.
Has anyone else had a similar experience when the phone agent offered a complimentary upgrade over the phone when one normally should have gone on the waiting list for CPUs?
Does the agent have an easy way to view how many Premier Members are booked on a flight? (a phone agent once remarked to me that there were 15 Premier members booked on a flight.)
One additional note: before I requested the same day change, the "Upgraded" list in "Flight Status" showed 9 booked in First (20 seats) & Expert Mode showed F9, R9,PN9,V9.
Hmmm sounds like the agent rebooked you in either M class or a full Y...perhaps M was the lowest avail bucket at the time.