I need to ask a question to figure if I just lost 50,000 miles.
I booked two passengers from EWR-YVR on Air Canada in Business Class, and sadly I needed the ticket to be cancelled. Now they told me the miles will be back within 72 hours, but none the less those miles were never credited. I called them up again, and they said the card was declined, and since the card had to be under my name, I couldn't charge it again (there was fraudulent activity on all of my cards at the same time).
When the fraud finally cleared up, I gave them another call, and they couldn't find anything to do with my PNR. They wanted my ticket number, but I didn't really store that (now I've started), so they just told me that we can't do anything without the ticket number. I've emailed LifeMiles, but not sure what more I can do?